Why did I receive an invoice?
You will receive an invoice if you drive on a TxDOT-owned toll road without an active TxTag, Dallas TollTag, Houston EZ TAG, Kansas K-TAG, or Oklahoma PIKEPASS. The invoice will include additional fees, and your tolls will be charged at higher rates, in line with Harris County Toll Road Authority's (HCTRA) policies.
How can I pay my outstanding TxTag balance?
If you have an outstanding balance due with TxTag, please call 1-888-468-9824 to make payment. If you received an EZ Invoice from HCTRA, please contact HCTRA customer service at hctra.org or by calling 281-875-EASY (3279).
What happens if I don’t pay a bill?
Prior to November 9, 2024, if you failed to pay a bill on time, a $4.00 late fee may have been applied to your account and appeared on your next month’s invoice. You can resolve any outstanding TxTag balances by calling 1-888-468-9824.HCTRA began processing toll transactions for TxDOT-owned toll roads in the Austin and Houston regions as of November 9, 2024. For more information regarding HCTRA's billing and toll policies please visit hctra.org.
The table below shows how an unpaid toll bill for $5.75, prior to November 9, 2024, would have increased over time and could lead to legal action if not resolved.
| Ejemplo | Descripción | Total | |
| Primer estado de cuenta | Cuotas + Cargo de Envío por Correo | $4.60 + $1.15 | $5.75 |
| Estado de cuenta vencido | Añada un 2do Cargo de Envío por Correo + Cargo por Retraso | $5.75 + $1.15 + $4.00 | $10.90 |
| Aviso final | Añada un 3er Cargo de Envío por Correo + 2do Cargo por Retraso | $10.90 + $1.15 + $4.00 | $16.05 |
| Elegible para Cobranzas | Saldo vencido enviado a Cobranzas | $16.05 + $1.15 + $4.00 | $21.20 |
| Elegible para envío a la Corte | Cuotas + una Multa de Corte de hasta $250 | ||
I have a TxTag. Why did I get an invoice with Pay By Mail/Non-Tag tolls?
You will receive an invoice in the mail if there is not enough money in your TxTag account to cover the cost of your tolls. The invoice will include additional fees and tolls will be charged at higher rates until your TxTag account is replenished.
You could also receive an invoice if your TxTag was not detected on the toll road and your license plate does not match an existing tag account. Contact HCTRA customer service for assistance in updating your account.
I drove on the toll roads and have not received an invoice in the mail. What should I do?
Drivers without a tag should receive a bill within three weeks of using a TxDOT-owned toll road. If you need additional assistance, contact HCTRA customer service at hctra.org or by calling 281-875-EASY (3279) to avoid late fees.
Tengo un TxTag, pero recibí una factura o aviso de infracción de otra agencia de cuotas. ¿Qué debo hacer?
Si recibe una factura de cuotas o aviso de infracción de otra agencia de cuotas, deberá resolver el pago directamente con esa agencia, aunque tenga una cuenta de TxTag. Debe tener su transmisor de TxTag instalado en el parabrisas y tener su número de placa actualizado para poder usar su cuenta en las carreteras de cuota en Texas Oklahoma y Kansas administradas por estas autoridades de cuotas:
- North Texas Tollway Authority (TollTag) 1-972-818-6882
- Harris County Toll Road Authority (EZ TAG) 1-281-875-3279
- Central Texas Regional Mobility Authority 1-833-762-8655
- Kansas Turnpike Authority (K-TAG) 1-316-652-2650
- Oklahoma Turnpike Authority (PIKEPASS) 1-800-745-3727
Otra persona estaba manejando mi automóvil al momento de la transacción de cuota. ¿Tengo que pagar yo?
Sí. De acuerdo con las leyes de Texas, el propietario del vehículo es responsable de cualquier cuota y cargo, independientemente de quién haya manejado en ese momento.
¿Puedo disputar un estado de cuenta de cuotas?
El propietario registrado del vehículo es el responsable de todas las cuotas y cargos por retraso.
Can I dispute a toll invoice?
The registered owner of the vehicle is responsible for all tolls and late fees. To dispute an EZ Invoice, please contact HCTRA customer service at hctra.org or by calling 281-875-EASY (3279).