The Harris County Toll Road Authority (HCTRA) is an experienced tolling authority that has been serving toll road customers successfully for 40 years.

No. TxTag customers whose accounts were transferred to HCTRA may continue using their existing TxTag to pay tolls on all toll roads in Texas, Oklahoma, and Kansas. Just ensure that your TxTag is installed in your vehicle, your account information up to date, and your account has enough money in it to cover the cost of your tolls. If you haven’t already, you should also create a new online account at hctra.org. 
Customers who need a new or replacement tag sticker will have to order an EZ TAG through HCTRA.
TxDOT continues to own and maintain the toll roads including setting toll rates

The transition of toll transaction processing and customer service operations to HCTRA should help provide the best service for our customers and simplify billing. Customers now have more options for paying tolls and managing their account in person. In addition to Austin-area customer service walk-in centers, customers are able to visit any of the EZ TAG stores in the Houston area and pay tolls with cash at 5,000 participating retail locations around the state including Walmart and H-E-B.

HCTRA began managing toll transactions on Nov. 9, 2024. During the transition there were different blackout periods for customers beginning at close of business Nov. 15. Customer accounts that were not transferred to HCTRA were able to perform account maintenance on Nov. 18. Customer accounts transferred to HCTRA were able to establish online accounts and access their account with HCTRA on Dec. 2, 2024. During the blackout periods, customers were not able to access their accounts.

• TxTag customers whose accounts were transferred to HCTRA now manage their account and view their statements through HCTRA’s website at hctra.org, or in person, as noted above.
• HCTRA is responsible for collecting tolls for tag and non-tag customers on these TxDOT-owned toll roads: SH 130, SH 45N, SH 45SE, and Mopac/Loop 1 in the Austin area and SH 99 (Grand Parkway) and SH 249 in the Houston area. After the transition, HCTRA’s business rules and fees related to unpaid tolls are the same on both TxDOT and HCTRA-owned toll roads.

Toll rates are subject to annual adjustments on Jan. 1 based on inflation data and other factors. Toll rates weren't affected as a direct result of any transition to HCTRA.

Please see the comparison below regarding fees and fines for nonpayment of tolls before and after the transfer to HCTRA.

TxDOT continues to own and maintain its current toll roads and toll equipment. The Texas Transportation Commission will continue to set rates for TxDOT-owned toll roads.

Yes. The TxTag Customer Service Center at 12719 Burnet Road and the three area walk-in centers located in Texas Department of Public Safety (DPS) offices in Georgetown, New Braunfels, and Pflugerville remain open following the transition to HCTRA to assist with TxTag account issues and EZ Invoices.
For assistance with outstanding TxTag Pay By Mail bills, customers should call 888-468-9824.
In addition, transferred TxTag customers and those needing to pay an EZ Invoice can visit participating retailers, such as Walmart and H-E-B, to pay with cash at select locations. You can learn more at https://www.hctra.org/eztollpay.

TxTag customers whose accounts transferred to HCTRA can continue to use their TxTag. Customers whose TxTag account was not transferred or who do not have a tag, need to get an EZ TAG to ensure they pay the lowest toll rates and avoid additional fees.

During the transition you may have received multiple invoices, depending on when your toll transactions occurred. These are not duplicate transactions or charges, and each invoice should be resolved with the agency that sent it. 
TxTag continues to collect on outstanding TxTag balances for transactions that occurred on or before Nov. 8, 2024. If you receive a bill from TxTag for past due tolls, call 888-468-9824 to resolve the bill as soon as possible.

TxTag continues to collect on outstanding TxTag balances for transactions that occurred on or before Nov. 8, 2024. If you receive a bill from TxTag for past due tolls, call 888-468-9824 to resolve the bill as soon as possible.

TxDOT’s veteran discount program, which waives tolls for eligible veterans with qualifying license plates, remains in effect on TxDOT-owned toll roads. If you believe you have received an invoice in error, please contact HCTRA customer support at hctra.org or call 281-875-EASY (3279).

HCTRA now collects tolls, provides customer suppose, and sends EZ Invoices for travel on TxDOT and HCTRA toll roads in the Austin and Houston metro areas.

A $10 administrative fee will be applied to HCTRA’s EZ Invoices sent to non-tag customers. Please see the below graphic for more information.

• TxDOT continues to collect for outstanding TxTag balances for transactions that occurred on or before Nov. 8, 2024. Please call 888-468-9824 to make payments as online payments on TxTag.org is no longer available.
• Some customers may have overlapping accounts with TxTag and HCTRA and received multiple invoices depending on when toll transactions occurred. These are not duplicate transactions or charges, and each invoice should be resolved with the agency that sent it.
• All customers on TxDOT-owned toll roads in the Austin and Houston regions now follow HCTRA’s invoicing policies to provide greater consistency in toll billing and fees. Information about HCTRA’s non-tag invoicing policies can be found at hctra.org.

Your refund will be mailed to the address associated with your Pay By Mail account.
Please note, refund checks will be voided if not deposited within 180 days and the monies will be transferred to the Texas Comptroller’s Office in accordance with the state’s unclaimed property process.