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FAQs

About TxTag

Can I use my TxTag in more than one vehicle?

No. Since your TxTag sticker must be permanently mounted on your windshield, it can only be used in one vehicle and should not be moved between vehicles. If you have more than one vehicle in your family or household, you can order additional TxTags and manage them on one account. If you are signed up for AutoPay, you will not be charged a fee for additional tags.

How do I update my TxTag account information? What if I change license plates?

  • You can update your account information by calling the TxTag Customer Service Center or by logging in at My TxTag Account, and choosing the "edit information" button next to your Account Holder Information. Edit the information you need to change, and select "Save". You can also update your email address to receive TxTag statements via e-mail and sign-up to receive mobile alerts.
  • You can make license plate adjustments by calling the TxTag Customer Service Center or by logging in at My TxTag Account, and choosing the option Vehicles and TxTags. Click the "edit" option to the right of the plate number you need to change. Edit the Plate number in the first option box, and click Save Vehicle.

What if I sell my vehicle?

You can remove a vehicle from your TxTag account by logging into your account online or by calling the TxTag Customer Service Center. It is important to update your account and deactivate the TxTag sticker that was on your vehicle right away so your account is not linked to a vehicle you no longer own. Even though your vehicle has been sold, you are liable for toll charges until the title is transferred to the new owner or until you submit a motor vehicle transfer notification. If you receive a statement for toll charges for your old vehicle, download the transfer notification form VTR-346, and call us at 1-888-468-9824 once you receive confirmation of the transfer from the Texas Department of Motor Vehicles (TxDMV), which should take 5-7 business days.

What if I buy a new vehicle?

If you purchase a new vehicle, you will need to add the vehicle to your account online or by phone, and you will need to request a replacement TxTag sticker, whether or not you choose to keep your existing license plates. You should not move your TxTag sticker from your old vehicle to your new one, as removing your tag would damage the microchip in the sticker.

What if my vehicle is stolen?

You must remove the vehicle from your TxTag account and deactivate your TxTag by contacting the TxTag Customer Service Center as soon as possible if your vehicle is stolen. If you are signed up for Auto Pay, there is no charge to replace a lost or stolen tag.

Can I use my TxTag if I'm pulling a trailer with my vehicle?

Yes. Sensors in the road will detect the trailer and take the additional charge for the trailer from your account.

Can motorcycles use TxTag stickers?

Motorcycles use a different type of TxTag than those used on cars and trucks. If you have a motorcycle, you may request a motorcycle tag online or by phone. The charge for a motorcycle tag includes a refundable deposit.

When can I contact the TxTag Customer Service Center?

You can use our automated phone service at any time to make updates to your TxTag account or to add money to your account. Call center and walk-up counter service hours can be found on our Contact Us page.

Can I use my Dallas TollTag, Houston EZ TAG, Kansas K-TAG, or Oklahoma PIKEPASS in TxTag lanes?

Yes. The Dallas TollTag, Houston EZ TAG, Kansas K-TAG, and Oklahoma PIKEPASS work in toll lanes that display the TxTag logo throughout the state. Be sure your account information is up to date with your tolling agency to avoid potential fees.

Can I add a TxTag sticker to my existing NTTA, HCTRA, K-TAG, or PIKEPASS toll account?

No. While the tags are interoperable on the roadways, different tag types may not be placed on one account.

Is there a charge for the TxTag sticker?

Customers who are signed up for AutoPay (automatic replenishment) will not be charged for their TxTag stickers. Customers not enrolled in AutoPay will be charged $7.99 for a new or replacement TxTag sticker.

TxTag Accounts

I have a TxTag account, so why did I get a statement with Pay By Mail tolls?

If you have a TxTag account but you do not have enough money in your account to cover your tolls, you will receive a statement in the mail that includes tolls charged at the higher Pay By Mail rates. The monthly statement will also include a $1.15 mail fee. You will continue to be charged at the Pay By Mail rates until your TxTag account is replenished. By signing up for AutoPay, your account will be automatically replenished when it gets to a preset low balance amount.

You could also receive a statement if your TxTag was not detected on the toll road and your license plate does not match an existing account. Contact the TxTag Customer Service Center to update your account information.

How do I check my TxTag account balance?

You may check your account balance online or by calling the TxTag Customer Service Center.

Can I have more than one vehicle on an account?

Yes. You can manage multiple vehicles on a single, TxTag account. Each vehicle will need a TxTag sticker. If you need more than five tags on one account, you will need to set up a Commercial Tag Account.

How do I add vehicles to my TxTag account?

You can add vehicles to your account and request more tags by logging into your account online or by calling the TxTag Customer Service Center. Be sure to have your TxTag account number available.

If you have vehicles on separate TxTag accounts and would like to combine them on one account, call the TxTag Customer Service Center at 1-888-468-9824 (International: 001-214-210-0493), and a representative can assist you.

I added a vehicle to my account. Should I request a TxTag for the vehicle I just added?

Yes. When you add a vehicle to your TxTag account, request that a tag be mailed to you. You may do this online by logging in to your account and selecting "Vehicles & Tags" in the left-hand side menu. You can also call the TxTag Customer Service Center to add a vehicle and request a new TxTag.

Can I activate my TxTag online?

If you order a tag online or from a TxTag Customer Service Representative, it will arrive already added to your account, activated, and ready to install on your vehicle immediately. To manage your account or tag(s) online, simply log in.

How do I update the information on my TxTag account? What if I change license plates?

You may update your mailing address, phone numbers, email address and license plate information by logging into your account or by calling 1-888-468-9824.

What should I do if my tag is lost, stolen, or damaged?

You can report that a TxTag is lost or stolen - or request a replacement for a damaged tag - by logging into your account online and clicking "Vehicles & Tags". If your tag is lost or stolen, you need to deactivate the tag online or by calling the TxTag Customer Service Center immediately. Until you notify us, you are liable for any tolls, fees, and charges on your account. Customers requesting a replacement tag for an account without AutoPay will be charged $7.99 to replace a TxTag sticker that was lost or stolen.

Will you send me a monthly Statement?

TxTag account holders can receive free monthly statements by email and view past and current statements by logging into their account online. If you request to have your statement mailed to you, a $1.15 mail fee will be applied to your TxTag account.

What is my low balance threshold for replenishing my account ?

TThe low balance amount will depend on the number of vehicles in your account. See Attachment A–Account Parameters of the License and Use Agreement.

Statements and Fees

What is a Pay By Mail statement?

If you drive on a TxDOT-owned toll road without an active TxTag, Dallas TollTag, Houston EZ TAG, Kansas K-TAG, or Oklahoma PIKEPASS, you will receive a statement in the mail for your toll charges. The statement will include a $1.15 mailing fee. Pay By Mail toll rates are higher than TxTag rates to cover the additional cost of processing these transactions.

How can I pay my statement?

It's quick and easy to pay online. Go to Pay My Statement and log in with your statement or account number and your ZIP code or license plate number. You can also make a payment through our automated phone service by calling 1-888-468-9824.

I have a TxTag. Why did I get a statement with Pay By Mail tolls?

If you have a TxTag account but you do not have enough money in your account to cover your tolls, you will receive a statement in the mail that includes tolls charged at the higher Pay By Mail rates. The monthly statement will also include a $1.15 mail fee. You will continue to be charged at the Pay By Mail rates until your TxTag account is replenished. By signing up for AutoPay, your account will be automatically replenished when it gets to a preset low balance amount.

You could also receive a statement if your TxTag was not detected on the toll road and your license plate does not match an existing account. Contact the TxTag Customer Service Center to update your account information.

I drove on the toll roads and have not received a statement in the mail. What should I do?

Drivers without a TxTag should receive a statement in the mail within three weeks of using a TxDOT-owned toll road. If you haven't received a statement, it may be because the address on your vehicle title is not current. Contact the TxTag Customer Service Center at 1-888-468-9824 (International: 001-214-210-0493) immediately to avoid late fees. To update your vehicle title information, visit the Texas DMV's Vehicle Registration page.

What happens if I don't pay a statement?

If you fail to pay a statement on time, a $4.00 late fee will be applied to your account and appear on your next month's statement.

You can resolve past due tolls online or by contacting the TxTag Customer Service Center.

I have a TxTag, but I received a bill or violation notice from another toll agency. What should I do?

If you receive a bill or violation notice from another toll agency, you will need to resolve payment directly with that agency, even if you have a TxTag account. However, you should also log into your TxTag account online or call the TxTag Customer Service Center to make sure your account information, including license plate number, is up to date. You must have your TxTag sticker installed on your windshield and have your license plate number up to date in order to use your account on toll roads managed by these toll authorities:
  • North Texas Tollway Authority (TollTag) 1-972-818-6882
  • Harris County Toll Road Authority (EZ TAG) 1-281-875-3279
  • Central Texas Regional Mobility Authority 1-888-811-4565
  • Kansas Turnpike Authority (K-TAG) 1-316-682-4537
  • Oklahoma Turnpike Authority (PIKEPASS) 1-800-745-3727

Someone else was driving my car at the time of the toll transaction. Do I have to pay??

Yes. Under Texas law, the owner of the vehicle is responsible for any toll charges and fees, regardless of who was driving at the time.

Can I dispute a toll statement?

The registered owner of the vehicle is responsible for all tolls and late fees. There are three exemptions to this responsibility, which must be submitted in writing:

  • The vehicle was sold or transferred to another party before the toll transaction occurred.
  • The vehicle was leased or rented to another party.
  • The vehicle was reported stolen before the violation occurred.

I have a TxTag, why have I not received a Statement?

Statements will be sent only if your account has a balance due during the statement cycle, but the generated statement will be available on the web for viewing.

What happens if I don't pay my toll?

Pay your tolls by the due date to avoid additional fees.
The table shows how an unpaid toll bill for $5.75 increases over time and can lead to legal action if not resolved. A late fee of $4.00 will be applied to all monthly statements with a past due amount.

Example Description Total
First Statement Tolls + Mail Fee ($4.60 + $1.15) $5.75
Past Due Statement Add 2nd Mail Fee + Late Fee ($5.75 + $1.15 + $4.00) $10.90
Final Notice Add 3rd Mail Fee + 2nd Late Fee ($10.90 + $1.15 + $4.00) $16.05
Eligible for Collections Balance due sent to Collections ($16.05 + $1.15 + $4.00) $21.20
Eligible for Court Tolls + up to $250 Court Fine

Government

I have an exempt license plate. Does that mean I don't pay tolls?

Vehicles with exempt plates are not necessarily exempt from tolls. Free passage on TxDOT toll roads is granted to the following:

(1) Authorized emergency vehicles, as defined in Transportation Code, §541.20. This includes:

  • Fire department and police vehicles, public or private ambulances, and municipal department or public service corporation emergency vehicles.
  • Private vehicles of volunteer firefighters or certified emergency medical services employees or volunteers when responding to a fire alarm or medical emergency.
  • Industrial emergency response vehicles when responding to an emergency.
  • Vehicles of blood or tissue banks when making deliveries of blood, drugs, medicines, or organs.

(2) Marked, recognizable military vehicles, except on the Central Texas Turnpike System, where such vehicles may only receive free passage during time of war or other emergency.

(3) Department contractors working on the construction, improvement, maintenance, or operation of the toll project or system being traveled.

(4) Any vehicle in the time of a declared emergency or natural disaster, as determined by the executive director of TxDOT.

For more information regarding exemption policies, please refer to the Texas Transportation Commission Minute Order, dated April 26, 2006.

If I am exempt from tolls on TxDOT roads, am I also exempt on other facilities?

Each tolling agency has its own rules regarding toll-exempt vehicles. If you have questions regarding toll exemptions on other roadways, please contact the corresponding agency: Central Texas Regional Mobility Authority, Harris County Toll Road Authority (EZ TAG), NTTA (TollTag), Kansas Turnpike Authority (K-TAG), or Oklahoma Turnpike Authority (PIKEPASS).

How can my governmental organization pay our tolls?

Agencies can set up an account using a credit card or use the Pay By Mail option. Pay By Mail accounts can be paid by check or by electronic funds transfer. If electronic funds transfers are used to make payments, the agency will have to provide TxTag with a Statement number and fax a confirmation to verify the funds have cleared the Comptroller's office. TxTag does not accept purchase requests as a payment form.

How can I get a W-9 form for our files?

Simply call the TxTag Customer Service Center at 1-888-468-9824, and a customer service representative can provide you with a W-9 form.

Rental Cars

Can I use my TxTag in a rental vehicle?

No. You cannot remove the TxTag sticker from your vehicle's windshield and place it in a rental car. Moving the sticker will damage the tag.

If I'm in a rental car, what are options for paying tolls?

When driving a rental car, you can pay tolls through your rental car agreement. Most rental car agencies use third-party companies to manage toll charges for their vehicles, including Rent-A-Toll, Highway Toll Administration, and PlatePass. Drivers are charged for the cost of their tolls at Pay By Mail rates, plus a service fee as determined by the third party. For billing policies and fee amounts, refer to your rental car agreement or ask your rental car agency's representative.

Will I get a TxTag statement if I use the toll roads in a rental car?

In most cases, your tolls and service fees will be charged to the credit card used to rent the vehicle. Most rental car agencies use third-party companies to manage toll charges for their vehicles, including Rent-A-Toll, Highway Toll Administration, and PlatePass. If you expect to travel on a toll road, ask your rental car agency ahead of time for their policies and procedures for collecting tolls. Fees and other policies vary from one rental agency to another.

How do I get more information or ask questions about toll charges I received while renting a vehicle?

If you have questions, contact the company that billed your credit card or sent you a statement. Most often, this will be a third-party company managing toll charges for your rental car agency, such as Rent-A-Toll, Highway Toll Administration, or PlatePass. Each company has a toll-free, customer service phone number. It is recommended that you keep a copy of your rental agreement and receipt in case you have questions later about toll charges.

Plate Pass: 1-877-411-4300
Highway Toll Administration: 1-800-482-0159
Rent-A-Toll: 1-877-509-9506

What extra fees do rental car agencies charge for using a toll road in their vehicle?

You will be charged for the cost of your tolls, at the Pay By Mail rate, plus a service fee. Rental car agencies have different fees and policies for using toll roads in their vehicles, so it is important to discuss toll policies with your rental car agency and carefully review your rental car agreement.

Veteran Discount Program

The Texas Department of Transportation (TxDOT) is waiving tolls on several Texas toll roads for eligible veterans, who must be in a vehicle registered with the State of Texas and displaying a qualified specialty license plate. Qualifying Texas license plates are recipients of the Congressional Medal of Honor, Air Force Cross (Legion of Valor), Distinguished Service Cross (Legion of Valor), Army Distinguished Service Cross (Legion of Valor), Navy Cross (Legion of Valor), Purple Heart and disabled veterans who qualify and meet the requirements for a disabled veteran license plate.

What is the Texas Department of Transportation's veteran toll waiver program?


To be eligible to participate in the Veteran Toll Waiver Program, the Texas Department of Transportation requires that at the time of the transaction, the vehicle be:
  • Registered with the State of Texas, Texas Department of Motor Vehicles;
  • Issued a qualifying specialty plate and properly display the qualifying license plate;
  • Operated for the use of the eligible veteran to whom it is registered; and
  • Operate on a participating TxDOT toll road.

Am I eligible for the veteran toll waiver program?

To find out if you are eligible for one of the qualifying specialty license plates, visit the Texas Department of Motor Vehicles. Any problems or discrepancies with vehicle registrations or with specialty license plates must be resolved between the vehicle owner and the Texas Department of Motor Vehicles.

Which toll roads are included in TxDOT's veteran toll waiver program?


Central Texas Turnpike System (CTTS) - Austin Metro Area which includes:
  • SH 130: Segments 1 through 4 of State Highway 130 (SH 130), from Interstate Highway 35 (IH 35) to United States Highway 183 (US 183).
  • SH 45N
  • Loop 1: Northward from the non-tolled portion of Loop 1 at Parmer Lane to the SH 45N.
  • SH 45SE
Grand Parkway (SH 99) - Houston Metro Area
  • Segments E, F-1, F-2, and G provide travel between I-10 and US 59N on the west and northwest side of Houston. This segment also includes a small portion of Segment D near 1-10.
  • Segment I-2 extends from Interstate 10 south to Fisher Road in Chambers County, east side of Houston. This toll road segment is near Baytown.
Dallas/Fort Worth Toll Lanes

In the Dallas/Fort Worth area, only TEXpress Lanes (toll lanes) managed by TxDOT offer the discount. The roadways drawn in blue on this map provide the discount to eligible veterans. These roadways include:

  • SH 183 TEXpress Lanes - Euless to Dallas.
  • Loop 12 TEXpress Lanes - Dallas.
  • SH 114 TEXpress Lanes - Grapevine to Dallas.
  • I-635E TEXpress Lanes - US 75 to I-30 (Closed until late 2024).
  • I-30 TEXpress Lanes - Dallas to Arlington.
  • I-35E TEXpress Lanes - Denton County to Dallas County.

What about other toll roads in Texas?


For information about other toll roads in Texas and if they offer a similar program for veterans please visit the following websites:

Austin: Central Texas Regional Mobility Authority
Brownsville: Cameron County Regional Mobility Authority
Dallas-Ft Worth: North Texas Tollway Authority
Houston area: Harris County Toll Road Authority and Fort Bend County Toll Road Authority
Tyler area: North East Texas Regional Mobility Authority

Do I need a TxTag to be eligible for the veteran toll waiver program?

No. A TxTag is not required if you are traveling on toll roads included in TxDOT's veteran toll waiver program. When driving on these toll roads, your vehicle will be identified by your specialty license plate.

How do I participate in the veteran toll waiver program?

Eligible veterans displaying a qualifying specialty license plate issued by the State of Texas will automatically have toll charges waived on TxDOT toll roads. You do not need to sign up or enroll to receive the toll waiver. If your vehicle's license plate is not correctly identified by the tolling equipment and you are charged for tolls, contact the TxTag Customer Service Center at 1-888-468-9824.

Are there certain toll lanes I must use?

No. Eligible vehicles included in the Veteran Discount Program may use any toll lane. Toll equipment will identify your specialty license plate.

When did the veteran program go into effect?

TxDOT began waiving tolls for eligible veterans on December 24, 2012.

What if I'm a veteran but do not have a qualifying veteran's license plate?

Tolls will only be waived for vehicles displaying a qualifying specialty license plate.

What are the requirements to qualify for a disabled veteran license plate?

Veterans can apply for the specialty license plate if they are certified by the Veterans Administration to have a 50 percent service-related disability, or 40 percent due to amputation of a lower extremity. Details about how to apply for the plates are available at the Texas Department of Motor Vehicles website.

What if I have multiple cars? What about my spouse's car?

The qualifying veteran must be in the vehicle with an eligible specialty license plate for toll charges to be waived. Eligibility in the veteran toll waiver program is limited to vehicles which are registered with the State of Texas and displaying a qualifying specialty license plate, per Texas Transportation Code §372.053.

Why is TxDOT waiving toll charges for select veterans?

To support veterans for their service and sacrifice, TxDOT will provide free use of its toll roads and make getting around Texas easier for recipients of the Congressional Medal of Honor, Air Force Cross or Distinguished Service Cross, the Army Distinguished Service Cross, Navy Cross, Purple Heart and Disabled Veterans. Texas Transportation Code §372.053, adopted by the State of Texas during the 2009 Texas Legislative Session, authorizes TxDOT to offer discounted or free tolls to select veterans.

Habitual Toll Violators

State law gives TxTag and the Texas Department of Transportation additional tools to enforce toll violations, including the authority to make public the names of habitual toll violators. Visit www.txdot.gov to view the Top 25 Toll Violators.

Transportation Code Chapter 372 gives the Texas Department of Transportation the authority to report the names of toll violators publicly in an effort to collect more than $27 million in unpaid tolls owed by these top violators and others across the state. The tolls collected will be used to pay debt and fund operations of state-maintained toll roads.

In addition to publishing the list of top violators, TxDOT also has the authority to:

  • Ban vehicles from using TxDOT toll roads with Texas Transportation Commission approval. If stopped by law enforcement, vehicles in violation of the ban can be ticketed and impounded.
  • Report the habitual violators to county tax assessor-collectors to potentially block the renewal of the vehicle's registration.

Motorists with unpaid toll violations should contact the TxTag Customer Service Center at 1-888-468-9824 between 8 a.m. and 5 p.m. weekdays. A negotiated settlement amount may be offered as well as a payment plan, if needed.

TxTag New Services

We're pleased to announce that improved TxTag customer toll services are available. These new and improved services offer simpler account maintenance, streamlined billing, decreased customer service wait times and more, including:

  • All account charges - tolls, administrative fees and violation fees - in one, redesigned monthly billing Statement.
  • Upgraded website offering live chat support and ability to initiate service requests online.
  • New mobile website to manage your account on the go.
  • Alerts available via text message.
  • Simplified login to your online account.
  • New automated phone system for making payments, updating account information and checking account balance and recent tolls.
  • More options for AutoPay accounts.
  • No reactivation fee for TxTag accounts that have fallen to a negative balance.

Why are my accounts being merged?

All of your account types will be combined into one account to create a streamlined billing process for you. Account charges, including tolls plus administrative and violations fees, can be seen on one monthly Statement and can be accessed with one account number. Merging will be an ongoing process as accounts are identified. You can access your account information online, by phone, or by using our new mobile website.

I am a TxTag customer but also have a separate Pay By Mail bill(s) or violation. What account number will I use to access my account?

You can use either account number or an Statement number to access your account. You will then be redirected to your merged account.

I am a Pay By Mail customer, but also have a violation. What account number will I use to access my account?

You can use your account or Statement number with your zip code or license plate number to access your account.

When can I expect to see a Statement?

Statements will begin being sent out in early September and will follow the normal monthly cycle.

Toll transactions incurred during the system transition period were placed on hold. How will my outstanding toll transactions be handled?

Statements will begin being sent out in early September. Any toll transactions that occurred prior to the transition will pick up where they left off in the aging process. Any unpaid tolls will not start incurring fees until after your Statement due date.

What will my new Statement look like?

Click here to view the Statement PDF.

Can I print old Statements?

Yes, you can go online and print Statements.

What changes were made to your phone system?

The new system allows you to handle many account management functions using the improved automated phone system. This includes functions that would have previously required you to talk with a representative. Via the phone, you can make a payment, update auto-replenishment information, update your PIN, request a PIN, request a TxTag and listen to your transaction history.

I want to receive alerts for my TxTag account via text message. Can I do that?

Yes, you can log into your TxTag account profile or use the new automated phone system to select to receive mobile alerts. Once you're signed up for mobile alerts, you will receive text messages when you have a low account balance, credit card decline and upcoming credit card expiration date.

I want to make a payment to my account via my smart phone. Can I do that?

Yes, you can access your account through our new mobile website. You can log in to your TxTag account to make payments, update your account profile, change vehicle information and manage your credit card information.

What changes were made to AutoPay?

You can include up to three credit or debit cards on your AutoPay account. One will be the primary card that is used for automatic replenishments. The other two will be backup cards in case there is a problem completing the transaction through your primary card.

What happens if I have a TxTag account and my account goes negative?

TxTag customers who allow their account to go negative will pay the higher Pay By Mail toll rates until they replenish their account. However, they will keep the same account number and all tolls will be posted to that account.

Austin-Area Toll Bills

The Austin area has two toll authorities with separate toll billing systems and policies:

  • TxDOT/TxTag
  • Central Texas Regional Mobility Authority (Mobility Authority)

If you do not have a prepaid TxTag, TollTag, EZ TAG, K-TAG, or PIKEPASS and you drive on Austin-area toll roads, you might receive two separate statements. You could receive one statement from TxTag and one from the Mobility Authority, depending on what roads you drive. You must pay the amount due on both bills.

I have a TxTag account, so why did I get a statement with Pay By Mail tolls?

If you have a TxTag account but you do not have enough money in your tag account to cover your tolls, you will receive a statement in the mail that includes tolls charged at the higher Pay By Mail rates. The statement will also include a mailing fee. You will continue to be charged at the Pay By Mail rates until your TxTag account is replenished. By signing up for AutoPay, your account will be automatically replenished when it gets to a preset low balance amount.

You could also receive a Pay By Mail statement if your TxTag was not detected on the toll road and your license plate does not match an existing tag account. Contact the TxTag Customer Service Center to update your tag account information by visiting TxTag.org or by calling 1-888-468-9824.


TxTag toll statement

Mobility Authority toll statement

Who is the Central Texas Regional Mobility Authority?

The Mobility Authority operates, maintains, and collects tolls on 183A, 290 Toll, 71 Toll, MoPac Express Lanes (1 Express), and the new 45SW. Mobility Authority toll statements can be resolved by visiting PayMobilityBill.com or by calling 1-833-762-8655.

Who is TxTag?

TxTag is operated by the Texas Department of Transportation. It manages all toll transactions on Loop 1, SH 45 N, SH 45 SE, and SH 130 in the Austin area and TxTag transactions anywhere in the state. TxTag toll statements can be resolved by visiting TxTag.org or by calling 1-888-468-9824.

Central U.S. Interoperability(CUSIOP)

What is Central US Interoperability (CUSIOP)?

With toll tag interoperability drivers can enjoy the convenience of toll roads when traveling out of state without worrying about having to buy another toll tag or getting a fine for using a toll road without paying. The Central US Interoperability allows drivers in Texas, Oklahoma and Kansas to use toll roads with a single toll account. Drivers must have a toll tag issued by one of the following toll agencies: Texas Department of Transportation, North Texas Tollway Authority (NTTA), Harris County Toll Road Authority (HCTRA), PIKEPASS (OTA) or Kansas Turnpike Authority (KTA).

Why is the Central US Interoperability program starting now?

On July 6, 2012, the Moving Ahead for Progress in the 21st Century Act (MAP-21) was signed into law. Under MAP-21, state tolling agencies with roadways receiving federal funds are required to make their electronic toll payment systems compatible with each other. The toll authorities within Texas have been interoperable for more than a decade. The expansion to include Oklahoma and Kansas is one of the first steps to accomplish the goal of national toll interoperability.

What tags will be allowed on Texas toll roads?

In addition to TxTag, drivers on Texas toll roads can now pay with one of these toll tags: TollTag (NTTA), EZ TAG (HCTRA), PIKEPASS (OTA) and K-TAG (Kansas).

Will additional states be added later?

Toll agencies throughout the country continue to work together in an effort for all systems to be compatible.

What will my statement look like?

Your TxTag statement will have the same look as it does today. If you use a toll road in Oklahoma or Kansas, your statement will include the name of the out-of-state toll road in the list of your toll transactions for the month.

Who is going to send me my statements?

Statements will be sent by the toll authority that issued your toll tag. For example, you will receive a statement from TxTag if you have a TxTag account, but it will include toll charges for travel throughout Texas and in Oklahoma and Kansas.

Interoperability: My TxTag and Kansas Turnpike Authority and Oklahoma Turnpike Authority

Can I use my TxTag in Kansas and Oklahoma?

Yes, TxTag can be used on all toll roads in Kansas and Oklahoma.

Can I use a TxTag motorcycle or bumper tag in Kansas and Oklahoma?

Yes, motorcycle and bumper tags can be used in Kansas and Oklahoma.

Will I get my TxTag discount on Kansas and Oklahoma toll roads?

Yes, TxTag customers will pay the lowest rates on toll roads in Kansas and Oklahoma, just as they do in Texas. TxTag customers will be charged the same discounted toll rates as Kansas’s K-TAG and Oklahoma’s PIKEPASS customers.

Who do I contact if I have questions about my tolls in Kansas or Oklahoma?

TxTag customers will continue to contact a TxTag Customer Service Representative at 1-888-468-9824.

Can I use my TxTag where an NTTA Toll Tag, Oklahoma PIKEPASS or Kansas K-TAG can be used for parking?

No, TxTag cannot be used for parking. The Central US program only allows TxTag customers to use their tag in Kansas to pay tolls.

I already have TxTag, PIKEPASS or K-TAG accounts, what should I do?

You should not have more than one tag on your vehicle to avoid being charged twice for your tolls. Choose which toll account you would like to keep. Remove the other sticker from your windshield and close that account.

PayIt Mobile App

What is the PayIt Tolls app?

The PayIt Tolls app gives customers an easy way to pay tolls and manage their TxTag account on a phone or other mobile device. Through the app, customers can add funds and update their prepaid TxTag account or take care of any Pay By Mail bills.

Is the PayIt Tolls app free?

Yes, the app is free and can be downloaded from the Apple App Store or Google Play Store for Android.

Is there a charge for making TxTag or Pay By Mail payments with the PayIt Tolls app?

Yes, PayIt charges a $2.00 fee for every payment made via the app.

Can customers add AutoPay or remove it from their TxTag account through the PayIt app?

Yes, the PayIt Tolls app provides most of the account management tools currently available at TxTag.org. Customers can update their TxTag account information and add AutoPay, which will link their account to a credit or debit card so their account is automatically replenished when their account drops to a preset low balance amount.

Can customers pay a TxTag or Pay By Mail bill through the PayIt app?

Yes, customers can log into their Pay By Mail account through the app to pay a bill.

Who should I contact if there is an issue with a payment made through the PayIt app?

Customers who make payments through the PayIt app need to contact PayIt regarding any issues or questions related to the app.

Why did TxDOT partner with PayIt to develop an app?

PayIt-a Govtech company working with federal, state, and local governments through its digital government and payment platform-submitted a proposal in response to a solicitation that TxDOT posted for mobile applications that can expand ways for TxTag customers to pay tolls and manage their accounts. PayIt’s proposal received a favorable evaluation, and a contract was awarded.

Can other vendors provide the same services as PayIt?

Yes, TxDOT has an open solicitation posted on TxDOT.gov that allows other vendors the opportunity to develop an app for TxTag customers.

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