It's the law... According to Texas law, not paying a toll is a misdemeanor offense. Failure to pay toll statements will result in violation fees, and vehicle owners with unpaid toll violations are subject to collection fees and court fines. Administrative and court fees can total up to $350 per toll charge.
Tips to help avoid toll violations
- Keep money in your TxTag account. Toll transactions can escalate to violations because you don't have enough money in your account. Unless you are an AutoPay customer, remember to keep track of your account balance and activity. Customers can sign up to receive low balance notifications via email or text message.
- Ensure your account information is up to date. It's important to keep current your license plate, vehicle, and credit/debit card information to prevent billing errors. Also, if we have your correct email, mobile phone number, and/or mailing address, we can contact you if your account balance is low or if a problem arises.
- Update your TxTag account when you get a new license plate. When a TxTag is not read properly by the toll equipment, the TxTag Customer Service Center attempts to match the license plate on the vehicle to a TxTag account. If your new license plate is not linked to your TxTag account, you will receive a statement in the mail with the tolls charged at the higher Pay By Mail rates.
- Update your vehicle registration information if you move. By law, statements must be mailed to the vehicle owner at the address listed in the state's vehicle registration records, even if registration renewal notices go to a different address. If you have moved since purchasing your vehicle, call your county tax office or download Form VTR-146 to update the address on your vehicle's title. If your address information on file with the Texas DMV is not current, you may not receive statements on time, which could result in late payment charges and violation fees.
- Notify us if your vehicle is sold or stolen. You must deactivate your TxTag by contacting the TxTag Customer Service Center as soon as possible if your vehicle is sold or stolen. If you receive a toll statement for a vehicle you no longer own, file a vehicle transfer notification form and call us at 1-888-468-9824 after you receive confirmation of the title transfer from the Texas Department of Motor Vehicles.
- Pay attention to toll lane lights where available. Use the lights to get feedback on your TxTag account status.
Visit our FAQs page for more information about violations.