Statements and Fees
What is a Pay By Mail statement?
If you drive on a TxDOT-owned toll road without an active TxTag, Dallas TollTag, Houston EZ TAG, or Kansas K-TAG account, you will receive a statement in the mail for your toll charges. The statement will include a $1.15 mailing fee. Pay By Mail toll rates are one-third higher than TxTag rates to cover the additional cost of processing these transactions.
How can I pay my statement?
It's quick and easy to pay online. Go to Pay My statement and log in with your statement or account number and your ZIP code or license plate number. You can also make a payment through our automated phone service by calling 1-888-468-9824.
I have a TxTag. Why did I get a statement with Pay By Mail tolls?
If you have a TxTag account but you do not have enough money in your account to cover your tolls, you will receive a statement in the mail that includes tolls charged at the higher Pay By Mail rates. The monthly statement will also include a $1.15 mail fee. You will continue to be charged at the Pay By Mail rates until your TxTag account is replenished. By signing up for AutoPay, your account will be automatically replenished when it gets to a preset low balance amount.
You could also receive a statement if your TxTag was not detected on the toll road and your license plate does not match an existing account. Contact the TxTag Customer Service Center to update your account information.
I drove on the toll roads and have not received a statement in the mail. What should I do?
Drivers without a TxTag should receive a statement in the mail within three weeks of using a TxDOT-owned toll road. If you haven't received a statement, it may be because the address on your vehicle title is not current. Contact the TxTag Customer Service Center at 1-888-468-9824 (International: 001-214-210-0493) immediately to avoid late fees. To update your vehicle title information, visit the Texas DMV's Vehicle Registration page.
What happens if I don't pay a statement?
If you fail to pay a statement on time, a $4.00 late fee will be applied to your account and appear on your next month's statement.
I have a TxTag, but I received a statement or violation notice from another toll agency. What should I do?
If you receive a statement or violation notice from another toll agency, you will need to resolve payment directly with that agency, even if you have a TxTag account. However, you should also log into your TxTag account online or call the TxTag Customer Service Center to make sure your account information, including license plate number, is up to date. You must have your TxTag sticker installed on your windshield and have your license plate number up to date in order to use your account on toll roads managed by these toll authorities:
- North Texas Tollway Authority (TollTag) 1-972-818-6882
- Harris County Toll Road Authority (EZ TAG) 1-281-875-3279
- Central Texas Regional Mobility Authority 1-888-811-4565
- Kansas Turnpike Authority (K-TAG) 1-316-682-4537
Someone else was driving my car at the time of the toll transaction. Do I have to pay?
Yes. Under Texas law, the owner of the vehicle is responsible for any toll charges and fees, regardless of who was driving at the time.
Can I dispute a toll statement?
The registered owner of the vehicle is responsible for all tolls and late fees. There are three exemptions to this responsibility, which must be submitted in writing:
- The vehicle was sold or transferred to another party before the toll transaction occurred.
- The vehicle was leased or rented to another party.
- The vehicle was reported stolen before the violation occurred.
I have a TxTag, why have I not received a statement?
Statements will be sent only if your account has a balance due during the statement cycle, but the generated statement will be available on the web for viewing.