TxTag

Statements and Violations

What is a Pay By Mail statement?
If you drive on a TxDOT-owned toll road without an active TxTag, Dallas TollTag, or Houston EZ TAG account, you will receive a statement in the mail for your toll charges. The statement will include a $1.15 mailing fee. Pay By Mail toll rates are one-third higher than TxTag rates to cover the additional cost of processing these transactions.

How can I pay my statement?
It's quick and easy to pay online. Go to Pay My Statement and log in with your statement or account number and your zip code or license plate number. You can also make a payment through our automated phone service by calling 1-888-468-9824.

I have a TxTag. Why did I get a statement with Pay By Mail tolls?
If you have a TxTag account but you do not have enough money in your account to cover your tolls, you will receive a statement in the mail that includes tolls charged at the higher Pay By Mail rates. The monthly statement will also include a $1.15 mail fee. You will continue to be charged at the Pay By Mail rates until your TxTag account is replenished. By signing up for AutoPay, your account will be automatically replenished when it gets to a preset low balance amount.

You could also receive a statement if your TxTag was not detected on the toll road and your license plate does not match an existing account. Contact the TxTag Customer Service Center to update your account information.

I drove on the toll roads and have not received a statement in the mail. What should I do?
Drivers without a TxTag should receive a statement in the mail within three weeks of using a TxDOT-owned toll road. If you haven't received a statement, it may be because the address on your vehicle title is not current. Contact the TxTag Customer Service Center at 1-888-468-9824 (International: 001-214-210-0493 ) immediately to avoid getting a violation for your unpaid toll. To update your vehicle title information, visit the Texas DMV's Vehicle Registration page.

What happens if I don't pay a statement?
If you fail to pay statements on time, a violation fee will be applied to each of your overdue toll transactions. The table below shows how a single unpaid $0.65 toll charge can increase over time and lead to court fees and fines of up to $350 per toll charge.

Don't let the violations add up.

Example Description Total
First Statement Mail Fee + Toll ($1.15 + 0.65) $1.80
Second Statement Additional Mail Fee + Toll ($1.15 + 1.15 + 0.65) $2.95
Violation Notice Violation Fee + Toll ($5.00 + 0.65) $5.65
Transferred to Collection Agency Collection Fee + Toll ($25.00 + 0.65) $25.65
Transferred to Court Court Fees, Fines + Toll (Up to $350.00 + 0.65) Up to $350.65

How can I resolve a violation?
A Notice of Toll Violation is due 30 days from the date the notice is created. Due to the extra cost associated with maintaining these accounts, a $5.00 violation fee is added to each overdue transaction. If the notice is not paid in the 30-day timeframe, the $5.00 violation fee is removed and the transaction is sent to a collection agency with a $25.00 fee applied. See below for more information on the collection process.

You can resolve past due tolls online or by contacting the TxTag Customer Service Center. To pay online, go to Pay My Statement.

I have a TxTag, but I received a bill or violation notice from another toll agency. What should I do?
If you receive a bill or violation notice from another toll agency, you will need to resolve payment directly with that agency, even if you have a TxTag account. However, you should also log into your TxTag account online or call the TxTag Customer Service Center to make sure your account information, including license plate number, is up to date. You must have your TxTag sticker installed on your windshield and have your license plate number up to date in order to use your account on toll roads in Texas managed by other toll authorities.

  • North Texas Tollway Authority (TollTag) 1-972-818-6882
  • Harris County Toll Road Authority (EZ TAG) 1-281-875-3279
  • Central Texas Regional Mobility Authority 1-888-811-4565

What if I have toll transactions that have been sent to collection agency or court?
TxDOT wants to provide all customers with the opportunity to keep their accounts in good standing. You are required to resolve toll violations within 30 days from the date the violation notice is created. If payment is not received in this timeframe, the account is referred to a collection agency and the charges will no longer appear on your toll statements.The collection agency can offer payment plans to assist with the repayment of balances.

If transactions in the collection process are not paid, the violation is eligible to be prosecuted in court, and additional fees and court fines may be added for each transaction. If you have received a Notice to Appear from a court of law for a toll violation, you must contact that court for resolution. Once a toll violation case has been filed with a court of law, neither the TxTag Customer Service Center nor the collection agency is able to resolve the transactions. They must be settled through the applicable court.

Someone else was driving my car at the time of the violation. Do I have to pay?
Yes. Under Texas law, the owner of the vehicle is responsible for any toll charges or violations, regardless of who was driving at the time.

Can I dispute a toll violation?
Toll statements and violations are sent to the owner of the vehicle. There are three exemptions to this responsibility, which must be submitted in writing before the violation can be waived:

  • The vehicle was sold or transferred to another party before the violation occurred.
  • The vehicle was leased or rented to another party.
  • The vehicle was reported stolen before the violation occurred.

I have a TxTag, why have I not received a statement?
Statements will only be sent if your account has at least one transaction greater than zero dollars during the statement cycle, but the generated statement will be available on the web for viewing.