I have a TxTag account, so why did I get a statement with Pay By Mail tolls?
If you have a TxTag account but you do not have enough money in your account to cover your tolls, you will receive a statement in the mail that includes tolls charged at the higher Pay By Mail rates. The monthly statement will also include a $1.15 mail fee. You will continue to be charged at the Pay By Mail rates until your TxTag account is replenished. By signing up for AutoPay, your account will be automatically replenished when it gets to a preset low balance amount.
You could also receive a statement if your TxTag was not detected on the toll road and your license plate does not match an existing account. Contact the TxTag Customer Service Center to update your account information.
How do I check my TxTag account balance?
You may check your account balance online or by calling the TxTag Customer Service Center.
Can I have more than one vehicle on an account?
Yes. You can manage multiple vehicles on a single, TxTag account. Each vehicle will need a TxTag sticker. If you need more than five tags on one account, you will need to set up a Commercial Tag Account.
How do I add vehicles to my TxTag account?
You can add vehicles to your account and request more tags by logging into your account online or by calling the TxTag Customer Service Center. Be sure to have your TxTag account number available.
If you have vehicles on separate TxTag accounts and would like to combine them on one account, call the TxTag Customer Service Center at 1-888-468-9824 (International: 001-214-210-0493), and a representative can assist you.
I added a vehicle to my account. Should I request a TxTag for the vehicle I just added?
Yes. When you add a vehicle to your TxTag account, request that a tag be mailed to you. You may do this online by logging in to your account and selecting "Vehicles & Tags" in the left-hand side menu. You can also call the TxTag Customer Service Center to add a vehicle and request a new TxTag.
Can I activate my TxTag online?
If you order a tag online or from a TxTag Customer Service Representative, it will arrive already added to your account, activated, and ready to install on your vehicle immediately. To manage your account or tag(s) online, simply log in.
How do I update the information on my TxTag account? What if I change license plates?
You may update your mailing address, phone numbers, email address and license plate information by logging into your account or by calling 1-888-468-9824.
What should I do if my tag is lost, stolen, or damaged?
You can report that a TxTag is lost or stolen - or request a replacement for a damaged tag - by logging into your account online and clicking "Vehicles & Tags". If your tag is lost or stolen, you need to deactivate the tag online or by calling the TxTag Customer Service Center immediately. Until you notify us, you are liable for any tolls, fees, and charges on your account. Customers requesting a replacement tag for an account without AutoPay will be charged $7.99 to replace a TxTag sticker that was lost or stolen.
Will you send me a monthly statement?
TxTag account holders can receive free monthly statements by email and view past and current statements by logging into their account online. If you request to have your statement mailed to you, a $1.15 mail fee will be applied to your TxTag account.
What is my low balance threshold for replenishing my account ?
The low balance amount will depend on the number of vehicles in your account. See Attachment A–Account Parameters of the License and Use Agreement.