Contact Us

Online Chat

Chat with an online representative.
Chat is available Tuesday through Friday, 8 a.m. – 5 p.m.

Address and Phone

TxTag Customer Service Center

1-888-468-9824 (toll-free)
12719 Burnet Road
Austin, TX 78727

International Customers: 001-214-210-0493
Deaf & Hard of Hearing: (TDD/TTY) 1-866-590-5155



Call Center Hours:
Monday through Friday, 8 a.m. - 5 p.m.

Walk-up counter service at the TxTag Customer Service Center is available:
Monday and Friday, 8 a.m. - 7 p.m.

Tuesday through Thursday, 8 a.m. – 5 p.m.

Questions and Comments

We welcome your questions and comments.

You may click here to submit online inquiries to the TxTag Customer Service Center, including:

  • Questions about your TxTag account, such as account balance, payments, fees, and terms and conditions.
  • Questions about how TxTag works.
  • Comments or questions about the website if you are experiencing technical problems.

If you would like to request information from the Texas Department of Transportation (TxDOT), please visit the TxDOT website and submit an official Open Records Request. Requests for information from TxDOT must be submitted directly to the agency to be considered valid.