Chat with an online representative.
Chat is available Tuesday through Friday, 8 a.m. – 5 p.m.
Address and Phone
TxTag Customer Service Center
12719 Burnet Road
Austin, TX 78727
Deaf & Hard of Hearing: (TDD/TTY) 1-866-590-5155
Call Center Hours:
Monday through Friday, 8 a.m. - 5 p.m.
Walk-up counter service at the TxTag Customer Service Center is available:
Monday and Friday, 8 a.m. - 7 p.m.
Questions and Comments
We welcome your questions and comments.
You may click here to submit online inquiries to the TxTag Customer Service Center, including:
- Questions about your TxTag account, such as account balance, payments, fees, and terms and conditions.
- Questions about how TxTag works.
- Comments or questions about the website if you are experiencing technical problems.
If you would like to request information from the Texas Department of Transportation (TxDOT), please visit the TxDOT website and submit an official Open Records Request. Requests for information from TxDOT must be submitted directly to the agency to be considered valid.