ALERTS:

SCAM ALERT! TxTag and TxDOT are aware of continued smishing/phishing scams targeting TxTag customers regarding outstanding toll charges. TxTag does not send email or SMS text messages to customers regarding balances due. Please do not click on any links or respond to any suspicious messages. For more information, please visit TxDOT.gov.

​​TxTag is currently experiencing a high call volume which may cause increased call wait times for our customers. We apologize for any inconvenience and thank you for your patience and cooperation.

ANNOUNCEMENTS:

HCTRA takes over TxTag customer service. As of Nov. 9, 2024, the Harris County Toll Road Authority (HCTRA) is processing toll transactions on TxDOT-operated toll roads in the Austin and Houston regions. For assistance regarding toll transactions on or after Nov. 9, 2024, please contact HCTRA customer service at hctra.org or by calling 281-875-EASY (3279).

As of Feb. 22, 2025, you will no longer be able to make in-person TxTag payments at 12719 Burnet Road or 2420 Ridgepoint Drive in Austin or online at TxTag.org. TxTag will continue to collect for transactions that occurred on or before Nov. 8, 2024. If you received a bill from TxTag for past due tolls, please call 888-468-9824 to resolve the bill as soon as possible.

If your TxTag account did not transition to HCTRA and you have a positive balance, you will receive a refund in the coming months. Please note, refund checks will be voided if not deposited within 180 days and the monies will be transferred to the Texas Comptroller’s Office in accordance with the state's unclaimed property process.