FAQs

Rental Cars

Can I use my TxTag in a rental vehicle?
No. You cannot remove the TxTag sticker from your vehicle's windshield and place it in a rental car. Moving the sticker will damage the tag.

If I'm in a rental car, what are options for paying tolls?
When driving a rental car, you can use the express lanes and pay tolls through your rental car agreement. Most rental car agencies use third-party companies to manage toll charges for their vehicles, including Rent-A-Toll, Highway Toll Administration and PlatePass. Drivers are charged for the cost of their tolls at Pay By Mail rates, plus a service fee as determined by the third-party. For billing policies and fee amounts, refer to your rental car agreement or ask your rental car agency's representative.

Will I get a bill if I use the toll roads in a rental car and do not stop to pay?
In most cases, your tolls and service fees will be charged to the credit card used to rent the vehicle. Most rental car agencies use third-party companies to manage toll charges for their vehicles, including Rent-A-Toll, Highway Toll Administration and PlatePass. If you expect to travel on a toll road, ask your rental car agency ahead of time for their policies and procedures for collecting tolls. Fees and other policies vary from one rental agency to another.

How do I get more information or ask questions about toll charges I received while renting a vehicle?
If you have questions, contact the company that billed your credit card or sent you a statement. Most often, this will be a third-party company managing toll charges for your rental car agency, such as Rent-A-Toll, Highway Toll Administration or PlatePass. Each company has a toll-free, customer service phone number. It is recommended that you keep a copy of your rental agreement and receipt in case you have questions later about toll charges.

Plate Pass: 1-877-411-4300
Highway Toll Administration: 1-800-482-0159
Rent-A-Toll: 1-877-509-9506

What extra fees do rental car agencies charge for using a toll road in their vehicle?
You will be charged for the cost of your tolls, at the Pay By Mail rate, plus a service fee. Rental car agencies have different fees and policies for using toll roads in their vehicles, so it is important to discuss toll policies with your rental car agency and carefully review your rental car agreement.

Search Results

Close [X]