FAQs

Bills and Violations

What is a Pay By Mail bill?
If you drive on a TxDOT-owned toll road without an active TxTag, Dallas TollTag, or Houston EZ TAG account, you will receive a bill in the mail for your toll charges. The bill will include a $1.15 mailing fee. Pay By Mail toll rates are one-third higher than TxTag rates to cover the additional costs of processing these transactions.

I have a TxTag. Why did I get a bill?
You receive a Pay By Mail bill when your TxTag is not detected and your license plate does not match an existing account. Contact the TxTag Customer Service Center so we can move your tolls to your TxTag account and update your information, including your license plate number. You will also receive a bill if there is not enough money in your TxTag account to cover the toll charges, or if your account has been suspended.

Note: Should your account balance fall below zero and your account become suspended, you will be required to pay an account reactivation fee in the amount of $8.50 to reactivate your TxTag Account beginning March 29, 2012.

I drove on the toll roads and have not received a bill in the mail. What should I do?
Drivers without a TxTag should receive a bill in the mail within three weeks of using a TxDOT-owned toll road. If you haven't received a bill, it may be because the address on your vehicle title is not current. Contact the TxTag Customer Service Center at 1-888-468-9824 (International: 001-512-874-9998) immediately to avoid getting a violation for your unpaid toll. To update your vehicle title information, visit the Texas DMV's Vehicle Registration page.

What happens if I don't pay a toll bill?
Failure to pay toll bills will result in violation notices. Drivers who fail to pay violation notices on time are subject to collection fees and court fines. Administrative and court fines can total up to $350 per toll charge, plus applicable court fees.

Don't let the violations add up.

The table shows how a single unpaid $0.65 toll charge can increase over time and lead to legal action if not resolved.


Example Description Total
First Bill Bill Fee + Toll ($1.15 + 0.65) $1.80
Second Bill Additional Bill Fee + Toll ($1.15 + 1.15 + 0.65) $2.95
Violation Notice Violation Fee + Toll ($5.00 + 0.65) $5.65
Transferred to Collections Collection Fee + Toll ($25.00 + 0.65) $25.65
Transferred to Court Court Fees, Fines + Toll (Up to $350.00 + 0.65) Up to $350.65

Why do I have multiple accounts?
If you have a TxTag account and your account balance falls below zero, a Pay By Mail account will be created for you and you will receive a bill in the mail – with a new account number – the next time you drive on the toll road. Should you fail to pay your Pay By Mail bill, those transactions will convert to a violation, and a new Violation account will be created for you. You can avoid multiple accounts by keeping money in your TxTag account and ensuring that your account information is up-to-date.

TxTag account holders should call the TxTag Customer Service Center (1-888-468-9824) to resolve their unpaid accounts. Online account management is not available for TxTag accounts that have been suspended due to a negative balance.

Note: Should your account balance fall below zero and your account become suspended, you will be required to pay an account reactivation fee in the amount of $8.50 to reactivate your TxTag Account beginning March 29, 2012.

How can I resolve a violation?
A Notice of Toll Violation is due 30 days from the date the notice is created. Due to the extra cost associated with maintaining these accounts, a $5.00 Administrative fee is added to each transaction on the Violation account. If the notice is not paid in the 30-day timeframe, the $5.00 Administrative fee is removed and the transaction is sent to our collection agency. See below for more information on the collections process.

You can resolve violations online, or by contacting the TxTag Customer Service Center. To review or pay violations online, please log in to our secure website by entering the Account or Reference Number and Transaction or Violation Number located on the Notice of Toll Violation.

If you have more than one Notice of Toll Violation, please check the Account Number listed at the top of each notice or the Reference Number listed at the bottom of each notice. If you find more than one Account or Reference Number, you will need to log in with each number to resolve all of your violations.

I have a toll tag. Why did I receive a Notice of Toll Violation?
A Notice of Toll Violation will be mailed to you if a Pay By Mail bill is not paid by the due date. If you are a TxTag customer, you could receive a Pay By Mail bill for one of the following reasons:

  • If your TxTag account balance falls below zero and is suspended, a Pay By Mail account will be created, and you will receive a bill in the mail the next time you drive on a toll road. Note: Beginning March 29, 2012, should your account balance fall below zero and your account become suspended, you have to pay an account reactivation fee in the amount of $8.50 to reactivate your TxTag account.
  • If your TxTag is not read properly by the toll equipment and the TxTag Customer Service Center cannot match the license plate on your vehicle to a TxTag account, a Pay By Mail account will be created and a bill will be sent.

It is important to update your TxTag account information if you receive a new license plate. If your tag is not detected and the license plate on file for your tag does not match the license plate on your vehicle, the charges cannot be taken from your TxTag account and you will receive a Pay By Mail bill.
TxTag customers who receive Pay By Mail bills or Notices of Toll Violation should call the TxTag Customer Service Center at 1-888-468-9824. If your TxTag account has been suspended, you cannot add money or manage your account online.
If you receive a toll bill or violation from another toll agency, you will need to resolve payment directly with that agency, even if you have a TxTag account:

  • North Texas Tollway Authority (TollTag) 1-877-991-0033
  • Harris County Toll Road Authority (EZ TAG) 1-281-875-3279
  • Central Texas Regional Mobility Authority 1-888-811-4565

You can avoid charges from other toll agencies by installing a TxTag in all vehicles, signing up for AutoPay, and by maintaining the license plate information for each vehicle on your TxTag account.

What if I have toll transactions that have been sent to collections or Court?
TxDOT wants to provide all customers with the opportunity to keep their accounts in good standing. A Notice of Toll Violation is due 30 days from the date the Notice is created. If payment is not received in this timeframe, the account is referred to our collection agency, Perdue Brandon

If you have received a collections notice or phone call, please contact Perdue Brandon at 866-749-4875 or simply pay the balance online at https://epsilon.pbfcm.com/Tolls/. Have your account number from your toll violation collection letter and any license plate number from your account available when paying online.

Please note that if toll transactions in collections are not paid, the toll violation is eligible to be prosecuted in court and additional fees and court fines may be added for each transaction. . If you have received a Notice to Appear from a court of law for a toll violation, you must contact that court for resolution. Once a toll violation case has been filed with a court of law, neither the TxTag Customer Service Center nor Perdue Brandon are able to resolve the transaction(s); they must be settled through the applicable court.

Someone else was driving my car at the time of the violation. Do I have to pay?
Yes. Under Texas law, owners of vehicles are responsible for any toll charges or violations, regardless of who was driving at the time.

Can I dispute a toll violation?
Notices of Toll Violation are sent to the owner of the vehicle. There are three exemptions to this responsibility, which must be submitted in writing before the violation can be waived. The exemptions are:

  • The vehicle was sold or transferred to another party before the violation occurred.
  • The vehicle was leased or rented to another party.
  • The vehicle was reported stolen before the violation occurred.

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