Customer Survey

En Español

Customer Survey

TxTag would like to provide you with the highest level of service, and your feedback is important to us. Please help us serve you better by taking a few minutes to answer the questions below.

Feel free to respond to the entire survey, or simply choose the areas that are relevant to your customer experience.

Customer Service (CSC/Phone)

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1. What was the purpose of your call/visit to the CSC?

2. Did you speak with a Customer Service Representative?

If YES, was it by phone or in person? Was the representative friendly?

3. Did you use the automated phone system?

If YES, did it work well?

4. Were your questions answered?

5. Was the representative knowledgeable?

6. Were you able to get the help you needed quickly?

7. Did you have to speak to a supervisor to resolve a problem?

If YES, was the problem resolved to your satisfaction?

Website

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1. What was your purpose for using the TxTag website?

2. How easy was it to find the information you were looking for on the TxTag website?

3. Were you able to find what you needed quickly?

4. Was there any information you could not find?

If YES, what were you looking for?

5. How would you improve the website?

Pay By Mail

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1. How clear and easy it is to understand the Pay By Mail bill you receive in the mail?

2. How clear are the options for paying the Pay By Mail bill you receive in the mail?

3. How clear are the fees that are charged for non-payment of tolls?

4. Did you know that you can save 25% on tolls by signing up for a TxTag?

5. Did you know that you will be charged a $5 violation fee if a toll is not paid within 60 days?

6. Did you know there are two toll agencies in the Austin area and that they use different billing cycles with different fees?

7. Do you have any suggestions for TxDOT in order to provide better service to our Pay By Mail customers?

Toll Attendants

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1. Was the service friendly?

2. Were your questions answered?

3. Was the toll attendant knowledgeable?

4. Were you able to get the help you needed quickly?

Courtesy Patrol

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1. What kind of problem did you have?

2. Did you request the courtesy patrol?

3. How quickly did someone arrive?

4. Was the service quick enough?

5. Was the person who assisted you courteous/friendly?

6. How was the service overall?

General

1. Do you have a TxTag?

2. Why do you use the toll roads? (Please check all that apply)

Commuting to work Commuting to school

Personal trips (errands, visits to family or friends, sporting events, etc.) Business trips

3. With two toll agencies in the Austin area, do you understand which roads belong to each agency?

4. Additional Comments

Contact Information (Optional)

Name

Street Address

Address Line 2

City, State, Zip

Would you like to be contacted?

Phone *

Email *

Verify Email *

All the information that is submitted via this website is strictly confidential. TxTag.org does not share your information such as Name or Email with external companies or third party organizations.

TxTag

Customer Survey

Customer Service (CSC/Phone)

Website

Pay By Mail

Toll Attendants

Courtesy Patrol

General

Contact Information (Optional)

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