Contact

Contact

TxTag Customer Service Center
1-888-468-9824 (toll-free)
12719 Burnet Road
Austin, TX 78727

International Customers
001-512-874-9998

Deaf & Hard of Hearing
(TDD/TTY) 1-866-590-5155

Map

Call Center hours:
Monday through Friday, 8:00 am – 7:00 pm

Walk-up counter service at the TxTag Customer Service Center is available:
Monday through Friday, 8:00 am – 7:00 pm

Closed Saturday and Sunday

We welcome your questions and comments.

If you would like to request information from the Texas Department of Transportation (TxDOT), please visit the TxDOT website and submit an official request. Requests for information from TxDOT must be submitted directly to the agency to be considered valid.

Using the form below, you may contact the TxTag Customer Service Center with any questions regarding your account, such as: your account balance, payments, fees, License and Use Agreement, etc. If you would like to submit a comment or question regarding your account, please select "Customer Service" from the selection menu before submitting your comment.

If you are experiencing technical problems or have questions or suggestions about how to improve this website to better serve you, please select "Webmaster" on the form below to submit a concern, question or suggestion.

When you contact customer service, please be sure to include your Account Management Card ID or your account number, along with your name and contact information. Additionally, please provide detailed information regarding any comment or concern that you submit. All submitted comments will be routed through the appropriate technical or customer service staff during business hours for review and follow-up.

 

Fields marked with an asterisk (*) are required.

Questions and comments to the webmaster are processed Monday through Friday from 8 am to 5 pm. If you need immediate assistance regarding your account, please select "Customer Service" from the selection menu.

All the information that is submitted via this website is strictly confidential. TxTag.org does not share your information such as Name or Email with external companies or third party organizations.

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